Supplying Your License Information

You must either import your license information from disk or enter the information from your License Pack manually. Using the online information makes the installation process easier and quicker. If you are updating from an earlier release, see the section Obtaining Codes Online. You can also refer to your License Pack for instructions on how to obtain your license codes online.

Importing Your License Information from Disk

Recommended

If you have an online copy of your license codes, enter the full path to the file. You can also click the Folder icon, navigate the folder hierarchy, and select the license file. If PTC sent you your license information via e-mail, save the e-mail to disk and specify the full path in the License file path text box.

Manually Entering Your License Information

If you do not have an online copy of your license information, you must either Manually enter license information using the License Wizard GUI or Manually enter license information using a text editor.

The License Wizard prompts you for the required information. The FLEXlm license editor window requires that you type in your license information.

If you enter your licensing data into the FLEXlm license editor, you must type each line of your license file exactly as it appears in your PTC License Pack. You must replace two generic strings, _HOSTNAME_ and _PTCD_PATH_, including the underscore characters. Lines that begin with a crosshatch symbol (#) are not required.

Obtaining Codes Online

If you received this shipment as a software maintenance release, you can obtain an online copy of your maintenance release license codes through the PTC Web Site or through e-mail.

Note: You are requesting an online copy of license codes that were included in your maintenance shipment only.

Requesting Maintenance Release Codes on the Web

  1. Connect to: http://www.ptc.com/olm.
  2. Select Maintenance Release (FLEXlm) License Packs and complete the request form. You can choose to download your codes or have them sent to you through e-mail.
Note: You must input your Install Site Number and Maintenance Shipment Number (MSN) from your License Pack (see example below).

Requesting Maintenance Release Codes Through E-Mail

Send an e-mail request to PTC License Management at lmcodes@ptc.com with the following information as the subject of the mail:

release (Site Number) (Maintenance Shipment Number)

example:

release 1212 99336663

where:

1212 is your Site Number

99336663 is your MSN.

Your Site Number and Maintenance Shipment Number (MSN) are listed in the License Pack that was included in your maintenance shipment.

Your license codes are to be sent to you via e-mail.